Travel Insurance Claims

Step 1: Your Personal Information


Step 2: Your Travel Details

Step 3: What happened during your trip?

If your claim does not fall in any of the travel claim scenarios above, please complete the claim form and email to Please call us at 6419 3000 if you have any enquiry.

Step 4: Payment Details

Step 5: Upload documents

You are required to keep all original documents for 2 years from the date of submission.


Review & Declaration

Your Personal Information Edit

Your Travel Details Edit

What happened during your trip?

I had a medical situation Edit

My flight was delayed Edit

I had to cancel my trip or my trip was cancelledEdit

My bags and itemsEdit

I lost my passportEdit


Payment DetailsEdit

Document DetailsEdit

By submitting this form, you have read and agree with the declarations and authorisation.